PRIVACY POLICY – LOVE THY PET
At Love Thy Pet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Who We Are
Love Thy Pet
164 Union St, Brooklyn, NY, United States, New York
Email: support@lovethypet.com
Phone: +1 718-596-2399
Love Thy Pet is a physical and online pet store offering natural and holistic pet foods, treats, toys, and everyday pet supplies.
2. Information We Collect
We collect information to process orders, provide customer support, and improve our services. This may include:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order and purchase details
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Payment information (processed securely by third-party payment providers)
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Website usage data (such as pages visited, browser type, device type, and IP address)
We do not store credit card numbers on our website. All payments are handled securely by trusted third-party payment processors.
3. How We Use Your Information
Your information may be used for the following purposes:
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Processing and fulfilling orders
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Sending order confirmations and shipping updates
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Responding to customer inquiries and support requests
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Improving our website and customer experience
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Preventing fraud and unauthorized activity
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Complying with legal, tax, and accounting requirements
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing Data
We process personal data based on one or more of the following:
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Performance of a contract (to fulfill your order)
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Legitimate business interests (such as fraud prevention and service improvement)
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Legal obligations (record keeping and compliance)
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Your consent (for optional communications such as newsletters)
5. Sharing Your Information
We may share your information only with trusted third parties necessary to operate our business, including:
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Payment processors
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Shipping and delivery carriers
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Website hosting and technical service providers
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Website analytics tools (such as Google Analytics)
These service providers are required to protect your information and may only use it for the specific services they provide to us.
6. Cookies & Website Analytics
Our website uses cookies and similar technologies to:
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Enable website functionality (such as shopping carts)
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Remember user preferences
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Analyze website traffic and performance
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Improve overall user experience
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
7. Data Retention
We retain personal data only for as long as necessary:
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Order and transaction records: retained as required by U.S. tax and accounting laws
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Customer service communications: retained as long as needed to resolve inquiries
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Analytics data: collected in an aggregated or anonymized format
When data is no longer required, it is securely deleted.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Request access to your personal data
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Request corrections to inaccurate information
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Request deletion of your data (where legally permitted)
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Object to or restrict certain processing activities
To exercise any of these rights, please contact us at support@lovethypet.com.
9. Security Measures
We take reasonable and appropriate steps to protect your information, including:
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Secure SSL-encrypted connections
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Trusted payment gateways
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Restricted access to customer data
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Security monitoring tools
While no system is completely secure, we work diligently to protect your information and respond promptly to any security concerns.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: support@lovethypet.com
Phone: +1 718-596-2399
Address: 164 Union St, Brooklyn, NY, United States, New York