Refund & Returns Policy

RETURNS & REFUNDS POLICY – LOVE THY PET

At Love Thy Pet, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the guidelines below. This policy applies to all online orders within the United States.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • In the same condition as received

  • Unused, unworn, and unwashed

  • Free from odors, stains, or damage

  • Returned with original packaging, labels, and tags (if applicable)

Please note: Due to health and safety reasons, opened or used pet food and consumable items cannot be returned.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used consumable items (including pet food, treats, and supplements)

  • Items marked as Final Sale

  • Items damaged due to misuse or improper handling

  • Items missing original packaging or labels

  • Return requests made after 14 days from delivery

3. How to Initiate a Return

To start a return, please contact us by email at:

Email: support@lovethypet.com

Please include the following information:

  • Your full name

  • Order number

  • Product name(s)

  • Reason for return

We aim to respond within 1 business day with return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method

  • Refunds are typically processed within 3–7 business days after approval

Shipping charges (if applicable) are non-refundable, unless the return is due to a damaged or incorrect item.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, size, or variation, you may:

  1. Return the original item following our return process

  2. Place a new order for the desired item on our website

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and resolve it as quickly as possible by issuing a replacement or refund.

7. Order Cancellations

Orders may only be canceled before processing or shipping.
If an order has already been shipped, it must be returned according to this policy once received.

8. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • We recommend using a tracked shipping service to ensure safe delivery of returned items

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@lovethypet.com
Phone: +1 718-596-2399

Store Address:
164 Union St,
Brooklyn, NY, United States, New York

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