FAQs – LOVE THY PET
Welcome to our Frequently Asked Questions page. Here you’ll find answers to some of the most common questions about our products, services, and store. If you don’t see your question listed here, feel free to contact us — we’re always happy to help.
1. What types of pet products do you sell?
At Love Thy Pet, we specialize in natural and holistic pet foods, healthy treats, toys, grooming items, and everyday pet supplies. Our products are carefully selected to support pets’ daily needs and lifestyles.
2. How should I store natural or fresh pet food?
Storage instructions vary by product. Some foods may need refrigeration or freezing, while others can be stored in a cool, dry place. Always follow the storage guidelines listed on the product packaging. If you’re unsure, our team is happy to help.
3. Do you ship orders outside of the United States?
At this time, we offer shipping within the United States only. As we grow our online store, we may expand shipping options in the future. You can stay updated by subscribing to our newsletter or following us on social media.
4. Can I return pet food if my pet doesn’t like it?
Due to safety and quality reasons, opened pet food items are generally not eligible for return. We recommend starting with smaller quantities when trying a new product. If you have concerns about a purchase, please contact us and we’ll do our best to assist.
5. How do I choose the right food or product for my pet?
Choosing the right product depends on your pet’s age, size, and preferences. We carry a wide variety of options suitable for different pets and life stages. If you need guidance, feel free to contact us or visit our store for friendly advice.
6. Do you offer discounts or bulk pricing?
Yes, we occasionally offer special pricing and discounts on larger purchases or bulk orders. Please contact us directly at support@lovethypet.com or call us at +1 718-596-2399 for current offers.
7. How can I track my order?
Once your order has been shipped, you’ll receive an email with tracking information. You can use the tracking link provided to follow your order until it arrives.
8. Can I pick up my order in-store?
Yes! We offer free in-store pickup at our Brooklyn location. Simply choose the “In-Store Pickup” option during checkout, and we’ll notify you when your order is ready.
Pickup Hours:
Monday – Friday: 10:30 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM
9. What payment methods do you accept?
We accept major payment methods, including:
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Visa
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MasterCard
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American Express
All payments are processed securely through our payment system.
10. Can I change or cancel my order?
Orders are processed quickly. If you need to make changes or cancel an order, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.
11. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased online and used on any products in our store. If you need assistance, feel free to contact us.
12. How do I contact customer service?
You can reach our customer support team through the following:
Email: support@lovethypet.com
Phone: +1 718-596-2399
Business Hours:
Monday – Friday: 10:30 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM
We aim to respond to all inquiries within one business day.