Shipping Policy
Welcome to Love Thy Pet! Thank you for choosing us for your pet accessory needs. We’re committed to delivering high-quality products promptly and providing a smooth, reliable shipping experience.
Order Processing Time
We process all orders within 1 business day, Monday through Friday.
Delivery Period
- USA: Estimated delivery time is 4 to 6 business days.
- UK: Estimated delivery time is 4 to 6 business days.
Please note: Delivery times start from the day your order is shipped, not the purchase date. In some cases, delays may occur due to customs clearance, incorrect address details, or other unforeseen circumstances.
Order Cut-Off Time
Our daily order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.
Shipping Costs
We are pleased to offer Free Express Shipping for all orders within the USA and the UK.
Method of Delivery
We partner with trusted carriers, including Royal Mail, DPD, Hermes, and DHL, to ensure efficient and reliable delivery for our customers in the USA and the UK.
Non-Shipping Days
Orders are not processed on holidays.
Shipment Confirmation
Once your order is shipped, we’ll send a confirmation email with a tracking ID, which typically activates within 24 hours.
Working Days
Our team operates from Monday through Friday.
Missing Items
If your order doesn’t arrive within the specified timeframe, please contact the carrier directly. For ongoing issues, feel free to reach out to us at contact@lovethypet.com.
Incorrect Address
If an incorrect address causes your order to be returned, reshipping fees may apply. For assistance, contact us at support@lovethypet.com.
Address Changes
To change your delivery address, reach out to us at support@lovethypet.com or call +1 929-563-2063 within 24 hours of placing your order. Unfortunately, address changes are not possible once the order is in transit.
Cancellations
If you need to cancel your order, please contact customer service within 24 hours. After shipment, refer to our return policy for further assistance.
Items Damaged During Transit
If any items arrive damaged, contact us immediately at support@lovethypet.com with photos of the damaged items. We’ll arrange a free exchange or refund.
Thank you for choosing Love Thy Pet. We’re here to help with any questions or concerns regarding your orders!
CONTACT INFORMATION:
Trade name: Love Thy Pet
Phone number: +1 929-563-2063
Email: support@lovethypet.com
Physical address: 164 Union St, Brooklyn, NY 11231, United States