Fold-Up SkyLounge

Trade name: Love Thy Pet

Phone number: +1 929-563-2063

Email: support@lovethypet.com

Physical address: 164 Union St, Brooklyn, NY 11231, United States

Our Physical Location:

Welcome to Love Thy Pet! Thank you for choosing us for your pet accessory needs. We’re committed to delivering high-quality products promptly and providing a smooth, reliable shipping experience.

Order Processing Time

We process all orders within 1 business day, Monday through Friday.

Delivery Period

• USA: Estimated delivery time is 4 to 6 business days.
• UK: Estimated delivery time is 4 to 6 business days.

Please note: Delivery times start from the day your order is shipped, not the purchase date. In some cases, delays may occur due to customs clearance, incorrect address details, or other unforeseen circumstances.

Order Cut-Off Time

Our daily order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.

Shipping Costs

We are pleased to offer Free Express Shipping for all orders within the USA and the UK.

Method of Delivery

We partner with trusted carriers, including Royal Mail, DPD, Hermes, and DHL, to ensure efficient and reliable delivery for our customers in the USA and the UK.

Non-Shipping Days

Orders are not processed on holidays.

Shipment Confirmation

Once your order is shipped, we’ll send a confirmation email with a tracking ID, which typically activates within 24 hours.

Working Days

Our team operates from Monday through Friday.

Missing Items

If your order doesn’t arrive within the specified timeframe, please contact the carrier directly. For ongoing issues, feel free to reach out to us at contact@lovethypet.com.

Incorrect Address

If an incorrect address causes your order to be returned, reshipping fees may apply. For assistance, contact us at support@lovethypet.com.

Address Changes

To change your delivery address, reach out to us at support@lovethypet.com or call +1 929-563-2063 within 24 hours of placing your order. Unfortunately, address changes are not possible once the order is in transit.

Cancellations

If you need to cancel your order, please contact customer service within 24 hours. After shipment, refer to our return policy for further assistance.

Items Damaged During Transit

If any items arrive damaged, contact us immediately at support@lovethypet.com with photos of the damaged items. We’ll arrange a free exchange or refund.

Thank you for choosing Love Thy Pet. We’re here to help with any questions or concerns regarding your orders!

Return and Refund Policy for Love Thy Pet

Thank you for choosing Love Thy Pet for your pet accessory needs. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:

30-Day Return Window

Love Thy Pet offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.

Initiating a Return

To initiate a return, please contact us via email at support@lovethypet.com. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.

Return Labels for Customers

• For Defective Products: We will provide a prepaid return label for defective items.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Return Period

Customers have a 30-day window to initiate a return from the date of receiving their products.

Accepted Product Conditions for Returns

We accept returns for products that are in new, unused condition.

Restocking Fee

Love Thy Pet does not charge any restocking fees for returns.

Return Shipping Costs for Customers

• For Defective Products: Love Thy Pet covers the cost of return shipping.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Damaged, Inaccurate Products, or Issues

Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@lovethypet.com. We will work with you to resolve the problem efficiently.

Exchanges

Love Thy Pet processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.

Restoration Fee

No restoration fee will be applied to your returns.

Refunds

After receiving and inspecting your return, we will notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

HOW CAN I PLACE MY ORDER?

Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are typically shipped within 0-1 business days. 

MY TRACKING NUMBER DOESN’T WORK

Tracking numbers may take 0-1 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, Apple Pay, Google Pay, Diners Club, Discover, Maestro, Shop pay and American Express.

WHEN WILL MY CARD BE CHARGED?

Immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information at checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

CONTACT INFORMATION:

Trade name: Love Thy Pet

Phone number: +1 929-563-2063

Email: support@lovethypet.com

Physical address: 164 Union St, Brooklyn, NY 11231, United States