SHIPPING POLICY – LOVE THY PET
At Love Thy Pet, we are committed to delivering your pet’s essentials quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure a smooth shopping experience.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.
Order Processing
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Order Processing Time: 0–1 business days (Monday–Friday)
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Order Cut-off Time: 5:00 PM (Local Time)
Orders placed before 5:00 PM are typically processed the same business day.
Orders placed after 5:00 PM will be processed on the next business day.
Orders placed on weekends or holidays will be processed on the next available business day.
Estimated Delivery Time
United States Orders
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Processing Time: 0–1 business day
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Shipping Time: 1–3 business days
Total Estimated Delivery Time: 1–4 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping seasons.
Shipping Costs
We offer free standard shipping on all orders within the United States.
No additional shipping charges or hidden fees will be added at checkout.
Shipping Carriers
Orders are shipped using trusted U.S. carriers, including:
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USPS
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UPS
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FedEx
The carrier used for your order is selected based on package size, destination, and availability.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link, allowing you to monitor your shipment until delivery.
Delivery Issues
Lost or Delayed Packages
If your package appears delayed, please first check with household members or your local carrier.
If the carrier confirms the package as lost, please contact us within 30 days of the shipment date so we can assist you.
Damaged Items
If your order arrives damaged, please notify us within 48 hours of delivery and include:
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Your order number
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Clear photos of the damaged item and packaging
We will review the issue and assist with a replacement or refund where appropriate.
In-Store Pickup
We offer free in-store pickup at our physical location:
Love Thy Pet
164 Union St
Brooklyn, NY 11231
United States
Items available online can also be viewed and purchased in-store.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout.
Love Thy Pet is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
Contact Information
If you have any questions about shipping or delivery, please contact us during business hours:
Email: support@lovethypet.com
Phone: +1 718-596-2399
Business Hours:
Monday – Friday: 10:30 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM